Showing posts with label internet by satellite. Show all posts
Showing posts with label internet by satellite. Show all posts

Wednesday, September 26, 2012

SSI: Northwestel broadband proposal “half-cocked”


The SSI Group is asking the CRTC to veto a Northwestel proposal to build 3G/4G wireless broadband services for consumers in Northern Canada. SSI pounted out that Northwestel will be using a public benefits fund to fund said project.

Back in July, Northwestel presented a plan to the CRTC where the Canadian communications company would use $40 million from a “public benefits” fund. The money for that fund would come from Northwestel's parent company, BCE Inc., which also owns Bell Canada.

BEC was proposing to purchase the Astral Media Inc. telecommunications empire for $3.4 billion. CRTC rules specified that BCE needed to create a “public benefits” fund using 10 per cent of the Astral Media purchase price. The public benefits fund would pay for things the free market cannot normally supply.

The SSI Group is a competitor of Northwestel. SSI offers Qiniq, an Internet by satellite and wireless service, in Nunavut. It plans to offer VoIP services to Nunavut in the future. SSI also provides the similar Airware Internet network service in the Northwest Territories.

Earlier this September, SSI accused Northwestel of planning to use the $40 million not for the benefit of the public, but for Northwestel's own benefit and that of Bell Canada.

Dean Proctor, chief development officer of SSI, pointed out to Nunatsiaq News in an interview that it would be unfair for the largest market player to strengthen its assets in the market using money set aside from the public good.

Northwestel told the CRTC that it would use the Astral benefit funds from BCE to help pay for a five-year modernization plan with a $273 million price tag.

Northwestel's plan is to offer either 3G or 4G wireless service to the 96 communities and three territories its serves. Northwestel customers will be able to use Apple or Android OS-powered smart phones and tablet devices.

The plan will also allow Northwestel to bring broadband Internet to 79 under-served communities. Its wireless broadband services will reportedly be capable of download speeds of at least 5 Mps.

SSI countered that BCE and Northwestel have not proven that residents of Northern Canada will be able to afford 3G/4G wireless and broadband Internet services. Calling the Northwestel proposal “half-cocked,” Mr. Proctor said that the real issue in Northern Canada is the cost of satellite transponder space.

Mr. Dean Proctor cited SSI's wireless modems used by Qiniq customers in Nunavut as an example. Those modems can offer up to 6 Mbps in terms of combined download and upload speeds. However, Mr. Proctor noted that Qiniq customers simply could not afford using wireles and satellite broadband for extended periods of time. Customers would likewise find Northwestel's planned services too expensive.

He also pointed out that Bell's proposal did not indicate how it would make satellite costs more affordable. “They don’t have a solution for it,” Mr. Proctor said.

Mr. Proctor likewise scoffed at Northwestel’s 4G plan. Again citing SSI’s existing wireless network service -which Proctor says can provide speeds comparable to 4G,- he says that Nunavut customers will only be able to pay for such services through subsidies provided by the government. According to Mr. Proctor, Bell should instead design an entirely new system.

Finally, Mr. Proctor pointed out that public benefits funds are normally used to pay for things like the production of independent television.

Thursday, July 26, 2012

Business passengers want better Internet, more mobile services at airports and flights

Increasingly mobile-savvy business-class airline passengers are demanding better wireless Internet and improved use of mobile technology at airports and inflight.



According to a recent poll by Flightview, the average business passenger considers current airport and inflight WiFi services to be unreliable, limited, and frustrating, be it Internet by satellite or from wireless ground stations.

A vast number of the Flightview survey participants also wanted airports to provide other mobile-centered services. 94% said they would like to receive their flight status on their mobile. Nearly 70% wished to be notified about the availability of seating upgrades and receive alerts about their flight's boarding time. And more than 80% expressed the desire to have used mobile boarding passes instead of traditional means of boarding identification.

The Flightview survey also determined that 70% want the ability to use mobile apps to rebook on another flight, 57% wanted their mobiles to display standby status and terminal maps, 36% want to buy ticket upgrades using their mobiles, and 93% wanted airports to show the status and gate location of their next flight on their mobiles during connections.

Flightview concluded its survey by urging airports and airlines to integrate mobile wireless technology into their operations. “Business travellers, pressed for time, want access to new tools and technologies that make travelling easier and more efficient," observed Mike Benjamin, CEO of FlightView. "Every time an airport or airline rolls out a new offering, it raises travellers’ expectations, which, in turn, puts pressure on others in the industry to quickly adopt and integrate new technologies.”

Another recent survey -this time by SITA, a specialist in air transport IT and communications- showed a marked increase in the demand for free airport WiFi. SITA reported that 73% of its survey participants would like to use a mobile boarding pass. (17% have indeed used a mobile boarding pass.)

SITA also reported that two-thirds of the participants would like to receive text messages regarding changes to flights. The other third already avails of that service.

“When you look at what the airlines and airports are doing," noted Brenda Flinter, SITA media relations manager, "You see they have recognised the demand."

According to Ms. Flinter, airports are now focusing on easing passengers' stay at the terminal by providing updates and services on passengers’ mobile phones. Airport operators heavily invest in technology and solutions that allow them to notify passengers of flight status and delays on mobile phones.

“Airlines are investing in passenger services via mobile devices," Ms. Flitner said. “Beyond 2015, the smartphone and the website will be the dominant methods for passenger processing." She predicted that "nine out of ten airlines plan to engage with passengers through mobiles by 2015.”